* Demonstrating proficiency in the use of public speaking and questioning techniques in training sessions
* Creating positive group dynamics right from the start, encouraging the group’s desire to learn
* Using any presentation technique
* Adapting to participants’ different learning styles
* Using training documents and materials

1. Starting the training properly
* Starting the training
* The trainees’ five questions
* Participants’ presentation techniques

2. Placing participants in a learning situation
* How do adults learn
* The four keys to real learning: the CEGOS Way of Learning

3. Varying your leadership and facilitation techniques
* Fourteen presentation techniques
* Choosing flexible techniques
* Using teaching assistants

4. Leading a training sequence
* Beginning and ending a session
* Communicating effectively with the group
* Time management for trainers

5. Leading a blended-learning session
* Fundamental concepts
* Consequences for the trainer

6. Managing difficult training situations
* Positioning yourself appropriately with the group
* Using the 4S rule to build positive relationships
* Introducing new sessions when there is resistance to the content
* Responding appropriately to participants’ individual behaviours
* Anticipating to prevent difficult situations