Virtual Classroom Training
Difficult Conversations
Common misconceptions of the word difficult create a negative impression This session focuses on shifting this mindset to viewing these conversations as powerful, passionate, direct and honest.
You will explore what conflict is and how it emerges, and you will learn how to maintain an effective attitude and avoid inefficient behaviours.
We cover the importance of understanding others and establishing relationships based on meeting mutual needs, which leads onto valuable lessons in successful communication techniques.
Recognising that constructive feedback may be necessary, you will practice using a framework to deliver a difficult message.
You will explore what conflict is and how it emerges, and you will learn how to maintain an effective attitude and avoid inefficient behaviours.
We cover the importance of understanding others and establishing relationships based on meeting mutual needs, which leads onto valuable lessons in successful communication techniques.
Recognising that constructive feedback may be necessary, you will practice using a framework to deliver a difficult message.
All CEGOS open courses are upgraded!
- Equipped with LearningHub platform
- Every learner will presented with the following e-Learning courses for FREE!
All CEGOS open courses are upgraded!
- Equipped with LearningHub platform
- Every learner will presented with the following e-Learning courses for FREE!
Common misconceptions of the word difficult create a negative impression This session focuses on shifting this mindset to viewing these conversations as powerful, passionate, direct and honest.
You will explore what conflict is and how it emerges, and you will learn how to maintain an effective attitude and avoid inefficient behaviours.
We cover the importance of understanding others and establishing relationships based on meeting mutual needs, which leads onto valuable lessons in successful communication techniques.
Recognising that constructive feedback may be necessary, you will practice using a framework to deliver a difficult message.
You will explore what conflict is and how it emerges, and you will learn how to maintain an effective attitude and avoid inefficient behaviours.
We cover the importance of understanding others and establishing relationships based on meeting mutual needs, which leads onto valuable lessons in successful communication techniques.
Recognising that constructive feedback may be necessary, you will practice using a framework to deliver a difficult message.
Attendees
Anyone wanting to make difficult conversations effective and avoid situations of conflict with others.
Objectives
* Achieve satisfactory results from difficult conversations in various situations
* Understand and adopt assertive behaviour to ensure effective and positive communication in all relationships
* Learn how to stay assertive in different situations and look for the win-win solution
* Understand and adopt assertive behaviour to ensure effective and positive communication in all relationships
* Learn how to stay assertive in different situations and look for the win-win solution
What you'll get
Workshop activities Downloadable course workbook eLearning: Conflict Management
Schedules
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Enrollment Recent clients
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Learning form：
Open Course
In-house
Virtual Classroom
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Seminar Inquiry
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Our Honors
CEGOS MANAGEMENT CONSULTING (SHANGHAI) CO., LTD. Address：Rm 802, B-Tower, No.370, Pudian Road, Pudong, Shanghai
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