Seminar
Managing Conflict at Workplace
Technology is developing, resources are limited while peoples want to acquire more resources within a short time. All those facts make business management difficult, so conflicts are unavoidable in daily work. Also, some employees' negative behaviors like cynicism or irresponsibility will even aggravate conflicts.
In this training, we will help trainees analyze the causes, scales and influences of conflicts, and then make strategies to solve conflicts more efficiently.
In this training, we will help trainees analyze the causes, scales and influences of conflicts, and then make strategies to solve conflicts more efficiently.
All CEGOS open courses are upgraded!
- Equipped with LearningHub platform
- Every learner will presented with the following e-Learning courses for FREE!
All CEGOS open courses are upgraded!
- Equipped with LearningHub platform
- Every learner will presented with the following e-Learning courses for FREE!
Summary
Technology is developing, resources are limited while peoples want to acquire more resources within a short time. All those facts make business management difficult, so conflicts are unavoidable in daily work. Also, some employees' negative behaviors like cynicism or irresponsibility will even aggravate conflicts.
In this training, we will help trainees analyze the causes, scales and influences of conflicts, and then make strategies to solve conflicts more efficiently.
In this training, we will help trainees analyze the causes, scales and influences of conflicts, and then make strategies to solve conflicts more efficiently.
Attendees
* Managers, supervisors, team leaders and HR experts
* Experts who expect to understand and manage conflicts in organizations
* Experts who expect to understand and manage conflicts in organizations
01
Preparation before seminar
02
Outlines
1. Understanding conflict - origins, nature and scope
* What is a conflict
* Underlying causes of conflicts
2. Different types and phases of conflict and the effect on organisational culture and climate
* How conflict manifests itself
* What conflict tells us about an organisation
* When conflict is positive
3. Communication in conflict
* Reality checking and effective information management
* Appropriate assertive communication
* Giving and receiving constructive criticism
* The role of perception
4. Managing and resolving conflict
* Being aware of your emtion and prejudices
* Encouraging greater openness from others
* Individual reactions to conflict
* Recognizing your emotional triggers
* How to deal with your emotions in conflict
* How mediation works
* The stages of mediation
5. Culture and conflict
* The role of culture in conflicts
* What to pay attention to
* How to utilize cultural diversity constructively
* What is a conflict
* Underlying causes of conflicts
2. Different types and phases of conflict and the effect on organisational culture and climate
* How conflict manifests itself
* What conflict tells us about an organisation
* When conflict is positive
3. Communication in conflict
* Reality checking and effective information management
* Appropriate assertive communication
* Giving and receiving constructive criticism
* The role of perception
4. Managing and resolving conflict
* Being aware of your emtion and prejudices
* Encouraging greater openness from others
* Individual reactions to conflict
* Recognizing your emotional triggers
* How to deal with your emotions in conflict
* How mediation works
* The stages of mediation
5. Culture and conflict
* The role of culture in conflicts
* What to pay attention to
* How to utilize cultural diversity constructively
03
Follow-up after seminar
Objectives
Schedules
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