1. Developing managerial intelligence
* The CEGOS managerial intelligence model
  - Components of managerial intelligence
  - Definition and characteristics

2. Mastering managerial techniques
* Developing effective behaviour
  - Adopting effective management styles
  - Developing autonomy through contextual management
* Directing individual and collective action
  - Ground rules with common benchmarks
  - Setting goals consistent with strategy
  - Assessing co-worker performance
* Stimulating individual and collective drive
  - Using the right motivational levers
  - Delegating learning experiences

3. Developing situation management skills
* Viewing reality as a system
  - Management problems are complex
  - 5 principles in systems thinking
  - Understanding the perception of reality
  - The system and its environment
  - Initiatives and leveraging

4. Developing interpersonal skills
* Setting up a communication system for sharing information
  - Information and communication
  - Using the appropriate communication tools
* Preparing and conducting a team meeting
  - Different types of meetings
* Managing sensitive situations
  - Giving negative feedback
  - Giving positive feedback
  - Giving feedback to re-motivate staff
* Managing your relationship with your boss
  - Communicating with your boss
  - Be positive and energetic

5. Developing emotional skills                                             
* Managing your own emotions
  - Emotional intelligence
* Managing stress
  - Understanding how stress works and managing it