1. Transformation from team member to team leader
* From being managed to manage 
  - Functions of oneself and goal transformations 
  - Individual and team objectives 
  - The change of interpersonal relationship 
* Positioning of the management role 
  - The purposes of management 
  - Differences between management and leadership
  - Management essentials for successful managers
  - The pitfalls of management

2. Effective communication 
* Communication obstacles 
* Six factors in communication
* Verbal and non-verbal communication 
* Understanding different communication styles 

3. Conflicts management 
* Knowing our working environment 
  - Universality and inevitability of conflicts 
  - The two sides of conflict and its variability 
* Reasonable solutions to conflicts 
  - Solving the conflicts of interpersonal relationships reasonably 
  - Adepting at coordinating relationship among the organizations 
* Managing cross-functional conflicts effectively 

4. Effective coaching skills for managers
* The definition of employee coaching
* “Can’t do it after teaching” or “don’t know how to teach”
* The obstacles of employee coaching
* The elements of employee coaching
* Principles of providing feedback
* Steps of employee coaching
* Practice of employee coaching

5. Motivating subordinates effectively
* Demand theory and two-factor theory analysis
* Effectiveness and limits of material incentive
* Investigating and reading the incentive factors
* Understanding the employees’ motivation and demands           
* Effective motivation system


6. Building effective teams 
* Stages of team development 
* Basic characteristics of a team 
* The definition of team building
* Characteristics of effective team and comments on team activities
* Formation of effective team and team development
* Effective team and team spirit
* Identification and application of team roles
  - Identification of team roles           
  - Complementation of team roles          
* Investigating the team working modes and making an improvement plan

7. Time management for new managers
* Prioritization 
* Getting rid of time stealer