1. Rediscovering the role of “Leader” 
* Multiplicities of the “manager” role
* The purposes of management
* Differences between management and leadership 
* What is leadership
* Exploring the reason why subordinate follows the leader
* Self-practices of a manager
* Manager and the company culture building

2. Efficient communication skills of a manager
* Reasons for inefficient communication - communication obstacles
* “Iceberg effect” in communication
* 360 degree communication principles
* Characteristics of different communication styles and their application in management practice

3. Effective communication management practice in face of conflicts
* Understanding our working environment
* Facing conflicts
* Managing cross-functional conflicts effectively
* The third parties in conflicts
* Two sides of conflicts - system improvement

4. Contingency leadership and employee development
* The definition of contingency leadership
* Elements which influence the leadership styles
* Choice of effective leadership styles
* Employee development and coaching management
* Coaching management and skills
* The key points of coaching management
* Effective tutoring - to be a good coach

5. Effective delegation                                                                                               
* Why to delegate
* The definition of delegation
* The pitfalls of delegation 
* Analyzing the obstacles of delegation
* Discussing how to delegate
* Seven factors of effective delegation

6. Optimizing incentives
* Why subordinates lack positivity
* Managing the employees’ demands, motivating them effectively
* Investigating and reading the incentive factors
* The two-factor theory analysis
* Effectiveness and limits of material incentive
* Effective motivation - “incentive recipes”
* Practice of team motivation

7. Creating team atmosphere
* Identification of “Team” and “Teamwork”
* Identifying team members’ types
* Mastering the skills of team building and development 
* Learning to analyze team role
* Discussing the relationship between teamwork and management style