1. Good business writing comes from preparation
* Writing is the reverse engineering of cognition.
* 4 questions to ask before writing
  - WHY are you writing?
  - HOW do you want the reader to do?
  - WHAT does the reader need to know?
  - HOW: How to write to meet WHAT?
* 3 standards of business writing
  - Conclusion
  - Structure 
  - Appropriate wording

2. The initial stage
* SCOA to write the initial paragraph
  - Situation
  - Conflict
  - Problem/Solution
* The main points to write
  - Make a point
  - Prominent focus
  - Write something concrete
* Business writing skills of the initial paragraph
  - Distinguish fact, point and feeling
  - KISS principle

3. Building the main structure
* Good business writing structure:
  - Conclusion first
  - Corresponding
  - Classification clear
  - Sorting logic
* Combine the vertical structure:
  - Top-down, ask and answer
  - Bottom-up summarization
* Combine the transverse structure:
  - Deductive reasoning structure
  - Inductive reasoning structure
    > Time sequence
    > Structural order
    > Order of importance
* Building the tree structure of the main body

4. Main layout
* Common mistakes
* Business writing practice
  - Positive words
  - Responsible words
* Label of pictures                  

5. Practice
* Practical workstation