1. Cooperation is rather strategy than virtue
* Why is cooperative communications so important?
* Four major types of psychological experiences for a cooperating team: sharing survey results
* Typical practices that threaten cooperative communications: collective briefing 
* Three cornerstones of workplace cooperative communications
  - Beliefs of optimism 
  - Well-prepared information
  - Constructive solutions in communication practices

2. Beliefs of optimism
* ABC principle of cognitions
* Gratitude journal
* To cooperate with mirror neurons 
* Skills of giving praises and appreciations 

3. Preparing for cooperative communications
* Analyzing and choosing your strategy based on strategic matrix
  - Open strategy
  - Cooperation strategy
  - Requests strategy
* Procedures of cooperative communications
  - To convert troubles into objectives by circumstantial diagnoses
  - Adoption of corresponding strategies
  - To recognize "interests" from "position" 
  - To prepare for your BATNA

4.  Communicating practices for constructive problem solving
* Appreciative Inquiry: Discovering best practices of constructive problem solving oriented communications 
* Extracting the effective paradigms.
  - Golden techniques
  - Golden words
* Integrated procedure of constructive problem solving oriented communications
  - To create an atmosphere of mutually trusting
  - Agreements on communicating topics: skill of comparative wording 
  - To come up with as many solutions as possible by discussions
  - To agree on the next step after a comprehensive evaluation of the solution
  - An ‘ending’ skill with bright prospects.