1. Realizing the importance of constructive cooperative relations
* Knowing your own interpersonal skills, benefit to work & life of good interpersonal relations
* Knowing why need interpersonal interaction: motivation and behavior
* Identifying impact factors on worsening interpersonal relations, and how to be escalated

2. Effective communication for interpersonal interaction
* Understanding the psychology in interpersonal interaction
* Benefit of interaction with: respective, positive, objective and constructive comunication
* Tactics of communication, and how to give constructive feedback 
* Creating trust and finding the psychological “key” in communication
* Steps of efficient communication

3. Enhancing constructive cross functional cooperation
* Necessity, feature and difficulties in cross functional cooperation
* Bad behaviors and obstacles in cross functional team work
* Methods to better cross functional cooperation
  - Setting up the process of the cooperation
  - Constructing into customer-supplier and cooperative partnership
  - Giving performance indicator for cross functional cooperation
  - Building the channel for communication

4. Promoting and reinforcing influencing & managing conflict
* Knowing non-hierarchical influence and its tactics
* Developing influencing: knowing your partners’ position, interest and need
* Depositing influential stakes, reinforcing influence tactics and persuasion skills 
* Managing conflicts and chance for improvements
* Possible results of conflict, trying all means for “win-win”