1. Good knowledge of your professional role
* Requirements and characteristics of a professional assistant
* Identifying the business environment
* Knowing the structure of your organization
* Your role and mission

2. Communicating effectively  
* Analysis of common mistakes
* 3 steps of effective communication
* 6 key factors
* Using communication skills to solve problems

3. Interpersonal relationships at workplace
* Identifying your own responsibilities
* Improving interpersonal relationship 
* Dealing with conflicts 
* Coordinating well with your superiors and peers

4. Business e-mail writing
* E-mail etiquette
* 6 principles for business e-mail writing
* How to refuse customer’s request by e-mail 

5. Preparing & organizing meetings
* Preparing a meeting
* Organizing a meeting
* Writing a report
* Preparing relevant slides and documents
* How to conduct a meeting    

6. Organizing business trip
* Preparation
* Planning business trip

7. Time management tools
* Constructing an effective plan
* Principles of prioritizing tasks
* Respecting colleagues’ time management
* Useful tools for time management